Support

Write to feedback@thegoodest.app and a person reads it. There is no ticket system and no phone queue.

A useful report names the activity, says what your dog did, says what the app decided, and gives roughly the time you filmed. That is enough for us to find the clip on our side.

The app disagreed with my dog

This is the report we most want. If you saw your dog sit and the app decided they did not, send the activity name and the time you filmed. The posture model learns from exactly these disagreements, and a clip you point at is worth more than a hundred we guessed about.

Two things make it worse, and you can fix both:

• Stopping the recording too early. Keep filming for a few seconds after your dog responds. The app reads the hold rather than the instant.
• Filming from directly above or behind. The model needs to see the shape of the whole dog, so you get a better result standing back and to the side.

A rep is stuck

The card at the top of the home screen follows each rep through uploading, listening, judging and a final check. If it sits on one stage for more than a few minutes, the phone has usually lost its network partway through the upload.

Close the app and reopen it. The send resumes from where it stopped. If the card is still stuck an hour later, write to us with the time you filmed and we will clear it from our side.

The app did not hear my cue

Speech is recognised on your device and never reaches our servers. Two things stop it working:

• Microphone or speech recognition permission was declined. Both live in Settings, under the app.
• The cue was said before the recording started. Start filming, then say it.

If the app hears the wrong word consistently, tell us which word you said and what it heard instead.

The daily list is wrong for my dog

The list is meant to be about ten minutes of work, chosen from the activities your dog already knows and the ones they are close to learning. If it keeps asking for a trick your dog has never once managed, it is supposed to notice and move on. When it does not, tell us the activity name.

You can also skip anything on the list. Skipping is information, and the planner uses it.

Sharing a dog with someone else

A household shares its dogs, so whoever is home picks up where the last person left off. Invitations go out from the You tab. The person you add sees your dogs, you see theirs, and you both film against the same day.

Removing somebody from a household does not delete anything they filmed.

Deleting your account

Account deletion lives in the You tab. It removes the account, every dog on it, every clip, and every stored file, immediately and permanently. There is no recovery and no waiting period.

If a dog is shared with other people in your household, that dog stays with them. Only what belongs to you is removed.

The artwork of my dog looks wrong

The portraits are generated from the scan photographs you took when you added the dog. They are generated, so they are sometimes wrong, and no two runs draw the same picture. Retaking the scan from the dog's profile gives the drawing better material to work from.

Terms and privacy

The terms of service are at thegoodest.app/terms and the privacy policy is at thegoodest.app/privacy. Both are also in the app, under Settings.

Who publishes this

Goodest is published by The Standard Reasoning Company. Write to feedback@thegoodest.app for anything, including a request to see, correct or export what we hold about you.